CLAIMING UNDER WARRANTY
BEWARE OF FAKES
Online shoppers like you are the most vulnerable to getting duped and ending up with a counterfeit product.
There exists a rampant grey secondary market for headphones and audio equipment in Malaysia. And in recent times, a drastic increase in the number of fakes available have been observed.
You can learn about how to protect yourself against fakes and counterfeits here..
VALIDITY
The warranty for your headphone will be valid from the purchase date of your new, unused and sealed headphone, for the period stated by the brand which might vary from model to model. So we suggest, that you maintain your invoice copy for date reference. If an invoice is not produced at the time of warranty claim, you might have to pay repair charges and won't avail any replacement benefits. Headphone warranty usually ranges from 6 months to 1 year. However some manufacturer's may be gracious enough to offer up to 2-3 years warranty.
PROCEDURE
Please note that under any circumstance, replacement for your headphone will not provided instantly. We know you love your headphones, but some amount of patience will be required from your side for this process. First, the manufacturer's service centre will inspect the headphone subject to warranty claim to determine, at its sole discretion whether the defect is due to any kind of physical damage or a manufacturing defect. Then if determined to be due to a manufacturing defect, they will see if it is repairable and get it fixed at the earliest. If not, then a replacement will surely be provided. Please note that this procedure is followed by most manufacturer's and it will most probably take longer time then you'd like.
WARRANTY FOR HEADPHONES CAN BE CLAIMED ONLY IN CASES OF MANUFACTURING DEFECTS
DEAD ON ARRIVAL:
If you've received a sealed package that contains a headphone which isn't in proper working condition, For eg: either one or both sides of the headphone/speaker aren't working or the wire is torn. All these defects are counted as dead on arrival only if its received by you, in the sealed package, and you haven't got a chance to use it. Warranty can be claimed under such situations. Any defect with the product accessories supplied will not count as dead on arrival.
MANUFACTURING DEFECTS:
You've used your headphone/speaker for some time now, with immense amount of care, for the intended purposes, and all of a sudden your headphone stops working, like sound suddenly stops coming out of one ear. If its within the warranty period, you can claim warranty by contacting the manufacturer's service team at the number/email mentioned in the manual or you can always visit Hear Me and refer to the curated contact details below.
NON-MANUFACTURING DEFECTS:
Discomfort due to ergonomic design of the headphone, and damage caused due to reckless use will not be covered under warranty for manufacturing defect. If the headphone has been altered by any third party other than an authorised service person, it will not qualify for warranty claim. Dissatisfaction with the sound quality will not qualify as a warranty claim, Hear Me assures you of most accurate and true details of the product sound to avoid such situations.
INCIDENTAL DAMAGES:
No brand will be liable for any incidental, consequential or indirect damages under warranty for headphones. No warranty will be provided under such conditions.
HEAR ME CARE:
If you do not get any help with from the manufacturer in case of warranty claim for your headphones, we're always there to help you. Contact us at +6017-684 1712 or direct@http://wongjiale22.wix.com/hearme-earme with all the details and we'll try and mediate between you and the manufacturer or if we can service it, then we'll get your headphones back in working condition and courier it to you asap.